Language
936 W. Concord Pl
#3
Chicago, IL 60614
tel. (312) 640-5914
Returns & Exchanges
Regular Price Merchandise:
Returns of regular priced merchandise will be refunded or exchanged if return shipped within 30 days of the date of purchase. Please allow 5-10 business days from the date returned goods are received by us for your return to be processed. Merchandise that has been worn, washed or damaged in any way will not be eligible for refund or exchange.
Sale items:
Sale merchandise will be exchanged or returned for store credit if return shipped within 20 days of the date of purchase. Please allow 5-10 business days from the date returned goods are received by us for your return to be processed. Merchandise that has been worn, washed or damaged in any way will not be eligible for refund or exchange.
Final sale items:
Items marked "Final Sale" are not returnable or exchangeable.
Price Adjustments:
Regular priced merchandise is qualified for a price adjustment if the item goes on sale within two weeks of purchase. Contact us via
email with your name, order number, and date of purchase and your account will be credited for the price difference. Merchandise originally purchased on sale is not qualified for price adjustments upon further markdowns.
Shipping & Handling
Domestic Shipping:
Ground shipping is FREE on all continental US and Canadian orders over $150.00. Please allow 24 hours for processing of all orders - orders placed Friday evening through Sunday or on holidays will be processed on the next business day. UPS ground shipping typically takes about two days to Midwest or Eastern United States and approximately four days to the Western United States (excluding Alaska or Hawaii).
International Shipping:
Flat $12 ground ("First Class") US Postal Service shipping is available worldwide for all orders over $150.00. Shipping time via US Postal Service Ground will vary depending on which country you live in. Please contact us via email to inquire about upgrading to Express shipping and we will provide a quote within 24 hours. If no other service is indicated in your order, your order will be shipped via First Class and a $12 charge will be added to your purchase after checkout.
Please allow additional time for order processing of international shipments - we may require additional security procedures to process international orders and may need to contact you directly if additional security information is needed. ALL INTERNATIONAL ORDERS WILL ONLY BE SHIPPED TO BILLING ADDRESS OF CREDIT CARD. We ship all International orders via US Postal Service in order to keep rates, taxes, and inbound duties low for the recipient. However, if you prefer to use UPS, we will gladly accommodate your request. Language is NOT responsible for paying or estimating customs duties or international taxes. Customs duties are the sole responsibility of the receiving party, and any refusals of shipments will be returned to Language at our expense. Therefore, any unpaid customs duties from shipment refusals will be deducted from the buyer's refund.
Sales Tax
Sales tax of 9.25% will be charged to all orders shipped within Illinois.
Pre-orders:
Pre-orders or special orders of any kind will be charged to your credit card at the time of the pre-order. When the merchandise arrives, you will be notified via email of the shipment. Return policies will be applicable as of the date of shipment, rather than the date of the initial order.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.
Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Shopping Online
To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)
To remove an item from your bag, simply click the remove link next to the item you wish to discard.
To view what is in your bag at any time, click the "shoppingBag" link in the page header.
To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
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